General Shipping Information

We are proud to offer $6.99 U.S. shipping on our complete inventory of online items (applies to orders within the continental USA only).

Depending on size and weight, orders usually ship via U.S. Postal Service First Class/Priority Mail or UPS.

Orders placed before 12:00 PM PST will typically ship the same business day.

We process and ship orders Monday through Friday. Orders placed on weekends or holidays will be processed on the next business day.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

If you have any special shipping requests, please contact us before placing your order. We will do our best to accommodate your shipping preferences whenever possible.

Need It Faster? Expedited Shipping Available

We offer expedited shipping options including:

• Next Day Air
• Second Day Air
• Third Day Air

Please contact us before placing your order with:

• Your shipping address
• SKU number(s)
• Quantity needed

We will provide an accurate expedited shipping quote based on the total shipment weight and dimensions.

For assistance, please contact us or call toll free at (800) 868-4419.

Using Your Own Shipping Account?

If you prefer to use DHL or your own shipping account with UPS, FedEx, or another carrier, please include your shipping instructions and account number in the order comments during checkout or contact us before placing your order for a custom shipping arrangement.

Shipping to Hawaii, Alaska, Puerto Rico, Virgin Islands & U.S. Territories

Please expect significantly slower transit times for shipments outside the continental United States.

Shipping costs are determined strictly by package weight, dimensions, and destination — not by item quantity.

Additional shipping charges may apply. Please contact us before placing your order if you have any questions regarding shipping costs to these locations.

Shipping to Canada

Canadian shipping fees are calculated automatically during checkout.

Customers are responsible for any customs duties, import taxes, brokerage fees, or other import-related charges imposed by Canadian authorities or carriers.

All Other International Orders

International shipping transit times may vary significantly depending on destination country and customs processing.

Additional shipping charges will apply for all international shipments. Shipping costs are determined strictly by shipment weight, dimensions, destination, and carrier rates.

Please contact us with the following information before placing your order:

• SKU number(s)
• Quantity needed
• Full shipping address
• Contact name and telephone number

We will provide you with a custom shipping quote and payment instructions.

Please note that international orders placed directly through our online checkout system may result in inaccurate shipping charges. If an international order is placed online, a representative may contact you to confirm shipping costs prior to shipment.

The $6.99 shipping promotion does not apply to international orders.

International Customs / Duties / Refused Shipment Disclaimer

International shipments may be subject to:

• Customs duties
• Import taxes
• Brokerage fees
• Customs clearance charges
• Storage fees
• Governmental fees
• Other import-related charges

These charges are determined by the destination country and are solely the responsibility of the customer.

Customers are responsible for complying with all local import laws, regulations, permits, certifications, and customs requirements.

If an international shipment is refused, abandoned, rejected by customs, or otherwise not accepted by the customer, the customer remains fully responsible for all associated charges including:

• Original shipping charges
• Return shipping charges
• Customs penalties
• Brokerage fees
• Storage fees
• Disposal or destruction fees
• Any additional carrier or customs-related costs

Return Policy

Standard Return Policy

To qualify for a return:

• Items must be unused
• Items must remain in original packaging
• Return requests must be submitted within 7 days of delivery

Returned items are subject to a 20% restocking fee, which will be deducted from the refund amount.

Original shipping and handling charges are non-refundable.

Please note that the standard $6.99 shipping fee shown during checkout may not reflect the actual shipping, packaging, handling, freight, or carrier costs associated with the order.

Actual shipping-related costs may vary depending on:

• Weight
• Dimensions
• Destination
• Carrier service selected

Customers may contact us before purchase or return authorization to request detailed shipping cost information.

Manufacturer Defect / Incorrect Item Policy

If you receive:

• A defective item
• An incorrect item due to our error

we will provide a return shipping label and replace the item.

If the customer prefers a refund instead of a replacement, the return will be processed under the standard return policy and applicable fees may apply.

We make commercially reasonable efforts to process replacements and customer service reshipments as quickly as possible.

Expedited replacement shipping may be available upon request; however, all upgraded shipping costs remain the responsibility of the customer.

Return Authorization Required (RMA)

No returns will be accepted without prior return authorization.

Please contact us before returning any merchandise.

Return Process

1. Contact us to request return authorization (RMA)
2. Securely package the item in its original packaging
3. Include:
   • Original receipt or invoice
   • Signed note explaining the reason for return
4. Ship the item to:

Golden Cutting and Sewing Supplies
Returns Department
921 E. 8th Street
Los Angeles, CA 90021

Please do not return merchandise without contacting us first.

Non-Returnable Items

The following items are non-returnable and non-refundable:

• Special order items
• Installed or assembled machines
• Customized or modified products
• Opened consumables
• Cut materials
• Clearance or final sale items

Used / Installed Product Limitation

Items that have been:

• Used
• Installed
• Modified
• Damaged
• Altered
• Worn

may be denied return eligibility or subject to additional deductions at our sole discretion.

Damaged Shipment Inspection Requirement

Customers must inspect all shipments immediately upon delivery.

Any visible shipping damage, missing items, or delivery discrepancies must be reported within 48 hours of delivery.

Failure to report issues within this timeframe may result in denial of related claims.

Refused / Undeliverable Shipment Policy

Refused or undeliverable shipments are subject to:

• Return shipping charges
• Carrier fees
• Storage fees
• Restocking fees
• Redelivery charges
• Additional handling charges

Customers are responsible for responding to all carrier delivery attempts and appointment requests.

Limitation of Liability

While we make commercially reasonable efforts to process and deliver orders promptly, we do not guarantee:

• Delivery dates
• Carrier transit times
• Project schedules
• Installation timelines

We are not liable for delays caused by carriers, weather, customs, supply chain disruptions, labor shortages, or circumstances beyond our control.

Under no circumstances shall we be liable for:

• Lost profits
• Labor costs
• Project delays
• Business interruption
• Consequential or indirect damages

Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control including:

• Natural disasters
• Supply chain interruptions
• Government actions
• Transportation disruptions
• Customs delays
• Pandemics
• Carrier service interruptions

Governing Law

These terms and conditions shall be governed by the laws of the State of California.

Right to Refuse Service

We reserve the right to:

• Refuse service
• Cancel orders
• Limit quantities
• Decline transactions

at our sole discretion.

IMPORTANT NOTICE

By placing an order through our website, the customer acknowledges and agrees to all terms, conditions, policies, and disclosures stated herein, regardless of whether the transaction was completed online or through assistance provided by our staff.