General shipping info: We are proud to offer FREE U.S. SHIPPING on our complete inventory of online items. Depending on size/weight, products usually ship First Class/Priority from U.S. Postal Service or UPS. Orders placed before 3pm PST will ship the same day. If you prefer to use DHL or have an existing account from another service, please contact us before you order.
Shipping to Hawaii, Alaska, Puerto Rico, Virgin Islands and other U.S. Territories: Please expect significantly slower ship times to states and territories outside the continental U.S.
“NOW SHIPPING TO Canada, UK & Australia” : Canadian, UK & Australia shipping fees calculated automatically at checkout.
All other international orders: Please send an email with SKU number(s), quantity needed and your exact shipping address to email@example.com and we will create a paypal invoice with your total. Shipping costs to overseas locations is determined strictly by weight, not the quantity of items ordered.
To return an item, it must be in its original unused condition unless there is a manufacturer defect. You must return the item within 7 days of receipt of your purchase. We pay all shipping costs of a return is a result of our error and you are exchanging it for the item you ordered (i.e. received an incorrect or defective item, etc). For all other returns the customer is responsible for roundtrip shipping.
- Please email firstname.lastname@example.org to request a refund and we will assign you a RETURN AUTHORIZATION #.
- Mail your returned item to:
Golden Cutting and Sewing Supplies
Returns Department AUTHORIZATION #
921 E. 8th Street
Los Angeles, CA 90021
- Include in your package a signed note stating the reason for your return and the original receipt.
All items are subject to a 20% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.